To delete my account

Help
1

Hi I have a account which i want to delete and make a new account in my sons name so help me in this and delete my account.
Mobile no.-7********0
Gmail- i****@*****m

2

Hi @Aman_Kumar3,

Welcome to the Niyo Community! :raised_hands:

Please remember, for your safety, it’s important not to share any confidential information when posting on the Community.

To proceed with closing your account, you can reach out to global@goniyo.com from your registered email ID along with the masked Aadhaar card copy so that the relevant team can get it checked and help you with the same.

Thank you for your cooperation!

3

I’ve been trying to contact Niyo Global support for the past 4–5 days to request deletion of my account/data, but I haven’t received any response.

My DCB Bank account is already closed, but it is still showing in the Niyo app. Please delete/close my Niyo profile immediately so the same mobile number can be used to open a new account with different KYC details.

Registered email: tirumalesh.9945@gmail.com

4

Hey @Thiru_Techno

Welcome to the Niyo Community!

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

5

Hi @Thiru_Techno

We tried calling you, but unfortunately, we couldn’t connect. We would like to inform you that a ticket (ID: 712742) has already been raised for your data deletion request. We have notified the concerned team to work on this on a priority basis. Kindly allow us some time, and we will update you as soon as it is resolved. We truly appreciate your patience and understanding!

6

Hi @Thiru_Techno

We tried reaching out to you via phone earlier, but were unable to connect.

We are writing to confirm that, as per your request, the data deletion process for your Niyo profile has been successfully completed.

Please take note of the following updates regarding your account:

  • Account Access & History: You will no longer be able to log into the app, as your profile, transaction history, and associated account details have been permanently removed from our system.

  • Niyo Coins: Any remaining Niyo Coins linked to your profile have been permanently deleted.

Could you please reply to confirm that you have received this message?

We truly appreciate your patience, understanding, and cooperation throughout this process. If you ever decide to return to Niyo in the future, we would be delighted to welcome you back!