5 sec KYC Video Verification Issue

I am facing problem at last stage of 5 min video kyc verification for account opening. The verification just doesn’t happen. I click on take video, show my face and keep blinking, after the timeout nothing happens and I am returned back to the take 5 Seconds video screen. I re-installed Niyo SBM App and tried but still not working.

Please help to solve this problem

Hey @Akash_Raj_T.M! We’d kindly request you to retry and check if you are able to proceed further. If the issue still persists, you may try using a different device. If that too doesn’t help, reach out to us with a screen recording of it and we’ll have that checked.


(post deleted by author)

Hi Akash, let me know how you overcome this step. I’m stuck at this step and niyo is not offering me any viable solution.

Just try video verification from other phone🙂

A post was merged into an existing topic: The niyo global app is getting stuck at the CKYC 5-sec video