Wrong debit of Interest, Fees and Service Tax from my Account

Support & Troubleshooting Dispute Resolution
1

I was issued a NIYO International Credit Card and a SB A/c No. 03814600318389 was opened by your representative who visited my house saying that this is a secured credit card which is issued against the credit balance maintained in my SB Account No. wrong. I had deposited Rs.5lacs initially and have maintained sufficient credit balance even now and the current balance is Rs.1,43,749/- in the account.

Whenever I noticed that a bill is raised on credit card, I used to ask your representatives both from DCB Bank and from NIYO, they were saying that I need to ignore the Bills as this card is issued purely against the credit balance maintained in the account and there is no provision to make the payment against this bills for credit card again, and I was also told that this credit card of NIYO does not work like a conventional credit card. They also clarified that unlike the other conventional credit card, this credit card is not being issued with checking of credibility of the customer purely because the credit balance must be maintained by the customer in customer’s SB A/c at DCB Bank against which this credit card is issued.

Now, when I tried to download the statement to submit it to my auditors, I was surprised to see that there are wrong Interest debited Rs.8340/- on 21.5.26, fees deducted Rs.500/- and service tax Rs.90/- both on 9th June 26, for no fault of mine.

I request you to kindly reverse all these charges immediately with an intimation to me.

Thanking you

Yours faithfully,

LAKSHMINARAYAN

9731310836

2

Hey @lakshminvar,

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

3

Hi @lakshminvar,

Thank you for taking the time to speak with us. As discussed, we have escalated this issue to the concerned team for a priority investigation.

We will closely follow up with the team and will make sure to keep you updated on the progress. Thank you for your patience and understanding in the meantime.