Why April 30th suddenly receive Niyo DCB account closure emails and all niyo dcb account credit freeze .Its not only me and all my friends who are studying abroad they got same email all credit payments and bill payments not working

We regret to inform that on the basis of an internal review of your account, the Bank will not be able to continue the banking relationship with you. After 30 (thirty) days from the date of this notice, Bank shall close the said account.

The balance in the account, if any, will be transferred to the alternative bank account as per the details available with DCB Bank or a Demand Draft for the balance shall be sent to your registered address

This is frustrating email received in the morning .What happen .Please give advice to escalate the or appeal the account closure option

Hey @Ajay178

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Kindly drop an email or forward the email you received from the bank to us at global.escalation@goniyo.com so we can assist you further.

If you already have an existing ticket, please share the ticket number here - we’ll follow up on it for you. Appreciate your patience and understanding.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related - whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star: