Unable to make a txn - Txn Declined - Channel Locked

Hi, when I made an international online transaction, I am receiving " Txn Declined - Channel Locked"; from my end, there are no locks and help me in resolving this issue at the earliest. Thank you!

Hi Mudassir,

I hope this message finds you well.

I apologize for the trouble you’re experiencing. To ensure we can assist you promptly and effectively, I kindly request you to send an email detailing your issue to global@goniyo.com.

Our dedicated support team is committed to resolving any issues you may encounter and will work diligently to provide a solution as quickly as possible.

Thank you for your cooperation, and I appreciate the opportunity to assist you.

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