Niyo DCB Global Card blocked/locked on Oct 1

Support & Troubleshooting
1

When I was set to do an all-important transaction using Niyo DCB Global card, the transaction was declined 5-6 times only to know later that Niyo had blocked all the DCB card on Oct 1 without customer’s consent. Did anyone else experience such an issue?

2

Hi @Shravan_Vallaban,

Are you sure it’s blocked ? Coz the only recent update was to deactivate international transactions as per RBI guidelines which they have done. You can activate it easily from the app. Check if that’s deactive or not and then try transacting.

-Tousif

3

Yes, I tried locking and unlocking the card for online transactions during that particular international transaction, but to no avail.

5

Hey Sharavan! Welcome to the Niyo Community! Please note that the cards were only temporarily locked as per the new RBI guidelines effective 1st October, 2020. All you need to do is unlock your it by logging in to the Niyo App>Menu>Mange cards.
Here are a couple of videos to walk you through the steps of unlocking your card and payment channels-

  1. Locking and Unlocking the card: https://www.youtube.com/watch?v=LevOLL1_Pbc&list=PL-goN_p6OpDFXeKgMrziAkHGnyiH2oZQd&index=6
  2. Locking and unlocking payment channels: https://www.youtube.com/watch?v=O7kRHo01Biw&list=PL-goN_p6OpDFXeKgMrziAkHGnyiH2oZQd&index=8
    Hope this Helps! LK
6

All NIYO DCB Dr card transactions are getting declined , I have submitted multiple tickets regarding this issue, (Ref Ticket ID: 1872316, 1873546, 1877930, 1877907, 1881296, 11884760, 1884761)

In each instance, the response has been a denial, rather than the one that instills confidence in the level of customer service and commitment from DCB/Niyo towards addressing customer concerns…

7

hi, is niyo global dcb debit card working abroad even? please let me know

8

Hi @Lifewithkaran ,

Yes, the Niyo Global DCB card works fine abroad. If you encounter any issues, please let us know for assistance.

Thanks

9

there are two cards, kindly answer in detail; debit card or credit card. dont confuse audience

10

Hi @Lifewithkaran ,

Apologies for any confusions.

Yes, Niyo currently offers three options for international transactions:

  1. DCB Debit Card
  2. SBM Debit Card
  3. SBM Credit Card (FD backed)

Rest assured, all Niyo cards are fully functional for international use. This includes the Niyo DCB Debit Card, Niyo SBM Credit Card, Niyo SBM Debit Card, and the Niyo Equitas Debit Card (if you already have one).

For detailed transaction limits, please refer to the provided information.

If you need any clarifications, please revert us back.

Thanks

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