Channel Locked - Transaction Declined

Niyo Product Niyo Support
1

Hi,

I have got the Niyo Card in May - 2021 and then I started using the Card from August - 2021. My first transaction was from Australia, NAB bank with the correct pin and the transaction declined. It declined the second time as well. Then I reset the PIN before tying for the third time to avoid the card being blocked. But the third time with the new PIN, the card was blocked for 24 hours.

I filed a ticket #988751 and it was advised to reset the PIN again after 12AM IST of the day and try again. But when I tried the next day, it gave this error Channel Blocked.

Please note, both my international and domestic transactions are enabled while I was trying to do the transaction, the only catch I can see is, I have started using the card after 3 months of receiving it.

Help me out, Iā€™m running out of funds in this place.

Thanks,
Rajesh.

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2

Hey @rajesh72 ! Could you please answer the follow-up questions via DM?

3

Facing the same issue of channel locked since yesterday i.e. 15th Aug on Niyo Global DCB.
The recurring payment failed and now I have to pay the overdue charges.
Now tell me who is going to reimburse that.

4

Does any Niyo team member have the audacity to reply to this deficiency of service, or should I proceed to the consumer helpline service?

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