Channel Locked - Transaction Declined

Support & Troubleshooting
1

Hi,

I have got the Niyo Card in May - 2021 and then I started using the Card from August - 2021. My first transaction was from Australia, NAB bank with the correct pin and the transaction declined. It declined the second time as well. Then I reset the PIN before tying for the third time to avoid the card being blocked. But the third time with the new PIN, the card was blocked for 24 hours.

I filed a ticket #988751 and it was advised to reset the PIN again after 12AM IST of the day and try again. But when I tried the next day, it gave this error Channel Blocked.

Please note, both my international and domestic transactions are enabled while I was trying to do the transaction, the only catch I can see is, I have started using the card after 3 months of receiving it.

Help me out, I’m running out of funds in this place.

Thanks,
Rajesh.

2 Likes
2

Hey @rajesh72 ! Could you please answer the follow-up questions via DM?

3

Facing the same issue of channel locked since yesterday i.e. 15th Aug on Niyo Global DCB.
The recurring payment failed and now I have to pay the overdue charges.
Now tell me who is going to reimburse that.

4

Does any Niyo team member have the audacity to reply to this deficiency of service, or should I proceed to the consumer helpline service?

1 Like
5

I am unable to process the online transaction. Every time I place an order through my credit card it says transaction is declined -channel blocked.

Note :- Online transactions is allowed on the Niyo global app and the daily limit is not exceeded.

Please look into this issue as soon as possible and make sure that it doesn’t repeat.

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6

Hi @sourish_seelam ,

Apologies for the inconvenience caused. If the issue persists, please email global@goniyo.com. Our dedicated team will review your case and assist you as soon as possible.

Thank you for your patience and understanding.

Please also share the ticket number with me once you raise it. We will check and update you.