There’s a slight mismatch in the name that’s mentioned on my Aadhar and Passport. During verification, it was mentioned that it is okay and now i am stuck with a screen stating Processing passport. Wait for 5-7 business days.
Can someone assist me and tell what should i do in order to successfully have the account.
Hello @Rahul_Kochar! Welcome to Niyo Community.
Upon checking, your Passport Status is on ‘HOLD’. You must have received an email from our team requesting to upload documents. Please submit the requested documents so that our team can re-verify and help you further. -WB
Thank you for the update… However, I haven’t received any email from the team yet.
Hello @Rahul_Kochar! We have escalated the issue to our team. Rest assured, we’ll get back to you with an update as soon as possible. -WB
Hello @Rahul_Kochar! We tried to reach you, however, we were unable to establish contact. As per the update we received, this issue is now resolved. May I request you to re-try and confirm if you are able to proceed further? -WB