Should I be physically present on the date of my Niyo Global Card delivery?

Hey @Abhishek_Mhatre

Welcome to the Niyo Community! :hugs:

Yes, your family member can absolutely collect the card on your behalf. However, because a Forex card is a high-security banking consignment, please ensure you are fully reachable by phone at the time of delivery. The courier executive will call your registered mobile number upon arrival, and if the call goes unanswered, the package will unfortunately be returned to the origin.

When the executive arrives, you will receive a secure delivery OTP on your phone, which you must share with your family member so they can provide it to the courier. Please also note that the delivery team may need to verify that the package is being handed over to the right person. While this process is completely fine, we always highly recommend being present yourself to avoid any unexpected delivery hiccups.