SBM Bank License Cancelled?

Support & Troubleshooting
1

Hello,

Recently i checked my credit score through Niyo Global App and saw there is written

SBM Bank (Mauritius)
Ltd - LICENSE
CANCELLED

Can the Niyo team give clarity on this ??

Is the money in our sbm savings account and fd safe ?

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IMG_20250517_0117291080×2400 204 KB

Thank you.

2

Hey @Anu1011

We understand your concern. Kindly allow us some time to thoroughly review this with the concerned team and assist you with complete clarity.

Rest assured, your funds are safe. Please be informed that in Niyo Up to ₹5L per bank per user is insured by Deposit Insurance and Credit Guarantee Corporation (DICGC, a wholly owned subsidiary of the RBI)

3

Hey @Anu1011

We tried reaching out but couldn’t connect. Request you to please share a screen recording at global.escalation@goniyo.com showing exactly where you’re seeing this notification. This will help us investigate and assist you promptly.

4

It’s from Niyo Global App → Credit Score → Details

5

Thanks for sharing the details, @Anu1011. We’re having this looked into and will get back to you with an update as soon as possible. Your patience and support mean a lot—thank you for bearing with us!

6

Hello :waving_hand:

Any update ??? It’s been 5 days i had not received any clarification or information about it.

Ticket No. 178170

Can you please escalate it?

Thank you.

7

Hi @Anu1011,

We sincerely apologize for the wait. Please know that we have already escalated your concern to the relevant team and are actively following up to get you an update as soon as possible. We truly appreciate your patience and assure you that we’re doing everything to resolve this promptly. We’ll keep you informed every step of the way.

8

Hey @Anu1011

We regret the delay! We’ve thoroughly investigated the matter and want to assure you there’s nothing to worry about :white_check_mark:. The “License Cancelled” label appears to be displayed by Experian directly. However, we’re already working closely to get this corrected :hammer_and_wrench:.

Rest assured, SBM Bank is RBI-registered and your funds are completely safe with us :locked_with_key:. Thank you for your patience and trust :folded_hands:.