Re kyc - how long does it take?

Support & Troubleshooting
1

Currently my account my frozen and I have done re kyc thru the application.
The app says it should be done with in 2-3 days but it has been over 10 days now .
Tried reaching out to Niyo money no response .
Who do I reach out to now ?

2

Hi @Niki12 ,

Apologies for the inconvenienced caused.

Where have you written? Could you share the ticket reference number with me if you have emailed global@goniyo.com?

Thanks

3

How do I get a ticket number ? I wrote to Niyo money earlier but now I wrote to Niyo global . But I have no ticket number yet .

4

I would like to withdraw the money if that is possible because re kyc seems to be taking ages and there email you mentioned have not gotten back to me yet .

6

Hi Nikitha,

Apologies for the inconvenience you’ve experienced.

We have received your ticket and have escalated this issue to the concerned team. They are working on resolving the re-KYC issue and will reach out to you at the earliest to unfreeze your account. You can follow up through the same ticket if you need any additional updates.

Rest assured that your query is our priority, and we are committed to providing a swift resolution. Thank you for your patience and understanding during this time.