please do. I am still waiting at the video KYC link. I generated this link just before 2pm and been waiting since. Now it is almost 50 minutes.
Hello @Nandan_Sharma,
Thank you for your time on the call! 
We’re glad to hear that your VKYC has been successfully completed after following the troubleshooting steps provided.
You should receive confirmation from the bank within 48 hours regarding approval or rejection. 
If you face any issues in the future, feel free to reach out to us via the live chat feature in the app 
or drop us an email at global.escalation@goniyo.com, and we’ll make sure to check it on priority! 
Thanks again, and we’re here to assist you anytime! 
Hi I have been trying to do the vkyc for almost 15days now, every day I try to use the link and wait indefinitely for some agent to join, but no one shows up. I need to add funds to the SBM account so I can use it in my abroad stay. This is ridiculous.
Welcome to the Niyo Community! 
We understand your concern, and we’re here to help! If you are in India, you can try completing your re-KYC using this link: vKYC Link.
If you’re abroad and unable to complete the re-KYC process, please reach out to SBM Bank for offline assistance by calling 1800-209-9335 or emailing customercare@sbmbank.co.in.
We appreciate your patience and hope this helps you resolve the issue soon!
I have done my kyc more than 10 times in this month so far now . But always it ends in failed . No proper response from the team in Watsapp
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience you’ve encountered. To assist you further, kindly provide us with a screenshot of the email from the bank that outlines the reason for your KYC decline. In the meatime, since KYC processing is managed directly at the bank level, we also recommend reaching out to the bank for more detailed insights.
Please feel free to share the KYC status email confirmation via DM along with your contact number, or email us at global.escalation@goniyo.com
To send us via DM:
- Click on my profile icon.
- Select “MESSAGE.”
- Enter your details in the message body.
- Attach any relevant screenshots by clicking on the upload icon, then click “Send Message.”
Alternatively, you can email us at global.escalation@goniyo.com and include your ticket number. If you already have an existing ticket, please share the ticket number here, and we’ll ensure a follow-up.
We appreciate your patience and are here to help!
Hello Team,
Same happened with me also, I tried yesterday and faced error for OTP generation, when contacted with Customer care it was communicated that due to Oct 2 Public Holiday this is happening. Now I am trying since morning, OTP generation is successful but no one is coming on video KYC, none of the option either with “connect with agent” or scheduling an appointment.
I cant keep waiting whole day for this.
Team, I tried reaching out to the customer care using the email-id provided, they have closed the ecase#SR1141807 asking for a screenshot.
I dont understand what kind of a joke is this asking for a screenshot. Dont you know that the link is not at all opening for the SBM customers abroad?
My issues is that the reKYC link doesnot even open from abroad.
Please help me complete my video kyc
We regret the inconvenience that you’ve encountered. Kindly allow us an oppurtunity to have this checked. Rest assured, we shall connect with you to share an update shortly. We request your patience till then.
Thank you!
Hey @Hardit_Singh
Welcome to the Niyo Community!
We’re sorry for the hassle you’ve faced. Please note that the Re-KYC process is handled directly by the bank, and unfortunately, we cannot process it from our end. We recommend trying the VKYC process again using the link: https://vkyc.sbmbank.co.in/SBMVkycHost/rekyccustomerenroll at a different time.
If you run into any issues, feel free to reach out to SBM Bank at 18002099335 or via email at customercare@sbmbank.co.in We’re here to assist you in any way we can.
Thank you for your cooperation and understanding in this regard!
We tried reaching out but unfortunately couldn’t connect. We understand that you’re currently abroad and facing difficulties with completing your KYC.
To assist you better, we will communicate your situation to SBM Bank and request a grace period to keep your account active while you complete your re-KYC. To proceed with this, we kindly ask you to provide the following details via email at global.escalation@goniyo.com
- Purpose of Travel: Please specify the reason for your stay abroad (e.g., work, study).
- Estimated Return Date: Let us know when you plan to return to India and complete your re-KYC.
- Proof of Stay Abroad: You can provide any of the following documents:
- Valid Visa showing your reason and duration of stay.
- For Students: A student ID or letter of enrollment from your institution.
- Travel-related documents such as Airline tickets or Hotel booking.
Once we receive these details, we’ll promptly reach out to SBM Bank on your behalf and keep you updated on the progress.
Thank you for your understanding and cooperation!
Hi @saraswathi.r I have sent the details over email to global.escalation@goniyo.com , please check and assist accordingly,
Could you kindly share your ticket ID with us? We’d love to have this picked up and assist you on priority. We’re here to ensure everything is resolved smoothly for you, so feel free to reach out anytime!
This is the response I got:
Thank you for reaching out to Niyo Support.
We have received your query/issue and have created a ticket for you. Your ticket number is 2550118.
Hey @Hari_Krishna_Pola ,
Greetings of the day.
Upon reviewing your account, we see that our support team is assisting you with your ticket (ID: #2550118) with detailed infomration. Please know that VKYC completion is entirely dependent on the bank’s end and unfortunately, it’s beyond our direct control. While we understand the challenges you’re overseas.
Please be assured we will share any further developments via email on the same ticket ID.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.
We tried calling you but unfortunately couldn’t connect. We understand you’re currently abroad, and we’ve already forwarded a request to the bank on your behalf to get your account activated. Rest assured, we’re prioritizing your case and keeping a close eye on the progress. We know how important this is for you, and we’re committed to ensuring a quick resolution. As soon as we have any updates from the bank, we’ll let you know right away.
Thank you for the understanding
I have kept a lump sum amount in my Niyo account to make payments later. Now I get to know my account has been frozen due to non-KYC. I am in UK so I can’t even access their VKYC link. I shared all required KYC documents over email. It has been more than 10 days. Niyo says they have shared the documents with SBM bank and only they can do something. SBM bank is not responding. It’s like they don’t even care. I am really disappointed with Niyo and SBM. What can I do to get my money back?
Hello,
I am a student currently studying in France, and my account is frozen. I am unable to make payments, and it always asks me to do reKyc. I cannot go back to India because of my schedule. Please tell me an alternative. I am here in France at least until the end of 2025.
Please do something as soon as possible, I have hardly eaten anything with my food supplies about to end.
Hi @Manit_Gupta,
Welcome to the Niyo Community!
We understand the challenges you’re facing regarding the reKYC process, especially since you’re currently in the UK and unable to access the VKYC link.
While we acknowledge that the situation is difficult, we recommend reaching out directly to SBM Bank to inquire about any alternative offline re-KYC processes. They can assist you with the necessary steps to resolve this issue and help you access your funds. You can contact them at 1800-1033-817 for phone support or via email at customercare@sbmbank.co.in.
We appreciate your understanding in this matter.
Hi @Manuj_Duhan ,
Welcome to the Niyo Community!
Upon reviewing your concern, we see that you have already raised a ticket (ID: #2535319). We understand the importance of resolving this matter promptly, especially as you’re currently overseas and unable to complete the VKYC (Video KYC) process.
Please be informed that VKYC completion is managed entirely by the bank, and unfortunately, this step is beyond our direct control. However, we acknowledge the challenges you’ve faced in completing VKYC from abroad. You’ve already shared your KYC documents, and we have escalated this matter for further review.
Our team has also provided a detailed update on this situation, which has been communicated to you via email. We kindly request you to check your inbox for the most recent information regarding your concern.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you
