Hi,
apologies for the inconvenienced caused. I recommend reaching out directly to SBM Bank at customercare@sbmbank.co.in. They might have alternative solutions or guidance for customers in your situation.
Thanks
I am really frustrated with e-KYC already wasted 3 hours and even tried connecting with customer care which was of no help. I even raised the complaint on SBM redressal form will never share any complaint id to you.
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Same experience. Very disappointed.
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This is very frustrating. As of August 17, 2024, I have tried for three consecutive days to get agent support, but have received none. I have decided to leave the platform for good.
Hi @Sai_Rajeev ,
Welcome to the Niyo Community! 
Regret any inconvenience caused by the delay with VKYC due to the bandwidth issues on weekends with the agent. VKYC agents are available daily from 9 AM to 6 PM. We recommend trying again later, ideally during non-peak hours like the afternoon. You may connect with customer care at 1800-1033-817 or via email at customercare@sbmbank.co.in. Thank you for your understanding.
Hello,
The Re-KYC support is pathetic and i am unable to connect to any agent. I literally spent 2 hours over this and alas to no response this is been horrible. Neither does the SBM support do reply to the emails. My funds are literally frozen unable to use any of them for any transaction. My Niyo Credit bills are due for payment which has to be made through the SBM debit card and i cannot use a single penny from it. Either the toll free for the SBM nor the Email works. How am i supposed to trust a bank. Either this needs an immediate solution or this will be escalated further. I am disgusted that you guys do not take any ownership in resolving the issue. I will never recommed this to anyone here on
Hello @vignesh.0510
Welcome to the Niyo Community!
We understand how frustrating it can be to complete the VKYC process, especially while you’re abroad. According to RBI guidelines, you need to be in India to finalize the VKYC, which is why you’re having trouble connecting with a bank agent.
Unfortunately, Niyo doesn’t have the capability to unfreeze your account directly—this is managed solely by SBM Bank. In the meantime, you can pay your credit card bill using this link: Credit Card Bill Payment or through MobiKwik.
If you need further assistance, please reach out to us via ticket 2517808. We’re here to help!
I have been trying to do ReKYC for more than month. The SBM website always tries “Waiting for agent to connect…”. I try once every 2 or 3 days.
I have emailed SBM customer care many times and all they do is send the link https://vkyc.sbmbank.co.in/SBMVkycHost/rekyccustomerenroll. It seems like an automated reply and no one even read my email.
I again replied with my location, etc, and they again keep sending the same link.
I will soon leave India in 2 weeks. I know from outside India one cant do ReKYC. I have already given up on using Niyo credit card and I will use my US credit card that has 0% international transaction fee instead.
The only thing I want is one last transaction so I can move my money in the Niyo SBM account. Just for that one transaction I tried ReKYC so many times. When I opened this account a few years ago ReKYC waiting period was just few minutes. Is it just me or everyone had the same experience with ReKYC recently? Should I keep trying daily (until I leave India in 2 weeks) hoping an agent will show up or maybe just give up the money in the SBM account?
Hey @iamsreeman,
We tried calling you but unfortunately couldn’t connect. We sincerely apologize for the inconvenience you’ve faced regarding the completion of your RE-KYC process.
Unfortunately, the RE-KYC procedure is entirely managed by the bank, and we do not have direct control over its completion. To resolve this matter promptly, we kindly request that you contact SBM Bank’s customer care team. You can reach them at:
Phone: 1800-1033-817
Email: customercare@sbmbank.co.in
The bank’s customer care team will be able to provide you with the necessary support and guidance to complete your RE-KYC successfully.
Thank you!
Hi Team
Ive completed my video KYC on monday and it was mentioned it’d take 48hrs max for processing. Its over time now and still no response. When i visit the sbm card page i end up seeing video kyc processing in progress. Can you guys please check and speed this up?
Welcome to the Niyo Community!
I’m reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
I done my rekyc process for activation my international transection on sbm debit card but it show same interface of rekyc please solve this issue on urgent basis
Hey @RITESH
We sincerely apologize for the trouble you’re facing with the re-KYC process.
we understand the urgency of your international transaction needs. We’re escalating this issue and will work to resolve it as soon as possible 
.
Thank you for your patience and understanding 
.
Please fix asap before 24 september i have to go azarbaizan
@RITESH We have already escalated the issue from our end to the bank. We’ll keep you updated on the progress as we receive it.
Appreciate your patience!!
Hello,
What the hell is going on?
Why nobody comes at the reKYC video link?
Why customer care does not give clear answers?
I waited 15mins at a scheduled time and nobody came.
Hi @Nandan_Sharma,
Welcome to the Niyo Community! 
We’re really sorry to hear about your experience 
. It sounds frustrating, and we completely understand.
Allow us to get in connect with you right away and assist further. Appreciate your patience. 
Hey @Nandan_Sharma
Thank you for your time on the call. As discussed, we kindly request you to retry completing your VKYC between 1 PM - 4 PM 
, and it should go through smoothly.
If you face any issues, don’t hesitate to let us know. We’re here to help! 
Thank you!
Currently, I am trying and waiting for the executive on the video KYC URL.
It has been more than 30 minutes (i started at 2pm) since I am waiting, but nobody has arrived yet.
What the hell is going on?
Will SBM debit card work internationally or not?
Hey @Nandan_Sharma
We’re sorry to hear about your experience. Allow us to have this checked and we’ll assist you further.
Appreciate your patience!!
