So basically I was told that pan card photo is not matching real photo. So i should contact you guys for different link
We recommend updating your PAN card photo 
first. Once that’s done, just let us know 
and we’ll be happy to guide you further! 
Hello,
I got my re-KYC done at a branch in Delhi in March but it’s May now and I can still see a banner in the app saying that the KYC is due. It’s been almost two months and despite repeated follow-ups with the bank and the customer care, nothing has been resolved yet. Also, I’m unable to see my balance tab in the app. Kindly look into this at the earliest.
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Kindly allow us some time to get this checked and assist you further.
We tried reaching out to you over a call but couldn’t connect. We’ve escalated your concern to the relevant team, and they’ve confirmed that the re-KYC banner will be removed shortly.
Regarding the issue with the balance not showing, please check if your Niyo app is updated to the latest version. If the problem still persists, do share a screen recording with us via DM so we can investigate and resolve it at the earliest. Thanks for your patience and support!
Hi @NIYOCOMM20250507DQP5,
Welcome to the Niyo Community! 
We regret to hear you’re facing issues even after completing your KYC. Please share your 19-digit Re-KYC acknowledgement number here. We will connect with you shortly to assist further.
Hi @NIYOCOMM20250507DQP5,
We tried calling you but couldn’t connect. Kindly share your Re-KYC acknowledgement number as requested earlier, so that we can further assist you.
Hi @NIYOCOMM20250507DQP5,
Thank you for providing the required details. We’re currently checking the same with the bank. Please allow us some time, and we’ll get back to you shortly with an update regarding your KYC.
Hi @NIYOCOMM20250507DQP5,
We tried reaching you but couldn’t connect. We’d like to inform you that the issue has been resolved. Please clear the app cache and reinstall the app. If you continue to face any issues, kindly share a screenshot so we can assist you further.
My vkyc was completed 3 days ago. I ahve not received any update till date. I urgently need to turn my international transactions on as i am about to leave for a foreign trip in the coming 2 days.
Hi @Ishan_saha,
Welcome to the Niyo Community!
We understand your concern regarding your KYC. We will get in touch with you to assist you further. Do not worry, we are here to help you!
Hi @Ishan_saha,
Thanks for your time over the call. As discussed, we request you to retry completing your Re-KYC through the suggested steps. Once done, please share the Re-KYC acknowledgement number here so we can help in getting it prioritised with the bank for a quicker resolution. 
Hi,
I’m currently staying outside India and haven’t completed my KYC for the Niyo SBM account. Since I won’t be able to visit India for the next few years, I’m unable to complete the KYC in person.
I want to withdraw all the money from my account and close the account permanently. Please let me know how I can do this remotely.
Thanks.
Hi @hett09,
Welcome to the Niyo Community!
Thanks for reaching out. We understand it can be challenging to manage account formalities from abroad, and we’re here to make this process as smooth as possible for you.
To proceed, we’ll need to temporarily reactivate your Niyo SBM account so that we can assist you with the withdrawal and closure. Since you’re currently outside India, please send an email from your registered email ID to global@goniyo.com with the subject line:
“Please activate my Niyo SBM account”
In your email, kindly include the following details:
-
Full Name
-
Customer ID
-
Purpose of Travel
-
Estimated Return Date
-
Proof of Stay Abroad
-
Estimated Re-KYC Completion Date
Documents accepted (any one): return tickets, immigration stamp, university or college letter, medical certificate with treatment duration, or any other valid proof of your stay abroad.
Please note: This is a temporary activation valid for 6 months. You’ll need to complete VKYC once you return to India.
Once your account is active again, we’ll be able to help you with the withdrawal and closure process without any hassle.
We’re here to support you every step of the way. Let us know if you need any further help!
Tried doing kyc thrice, each time after video call is over I get a kyc rejected message with no further explanation.
Please help.
Hi @Vinayak_Kumar_Naik,
We are sorry to hear that you are unable to complete your VKYC. Please allow sometime to check your details and get in touch with you. Do not worry, we are here to help!
Hi @Vinayak_Kumar_Naik,
We request you share the error screenshot from the app here so that we can assist you further.
Thanks for sharing the screenshot @Vinayak_Kumar_Naik,
We see that your VKYC is getting rejected by the SBM Bank. We will have this checked with them and will get in touch with you to assist further.
