Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

Hi @NIYOCOMM20241127VGEZ , Welcome to the Niyo Community! :raised_hands: We deeply empathize with the stress and frustration you’re experiencing. :broken_heart: Rest assured, we’re here to assist you. :pray: Upon checking, we see that the issue is already escalated from our end to explore the…

I am having a Fd based Niyo sbm global credit, Yesterday i got a email from SBM bank asking for re-kyc i was trying hard yesterday and today for several hours to complete the vkyc after waiting for 90 mins each time it is showing as time out again after trying multiple times after waiting so much ti…

Hi Alistair, Hope this message finds you well. For any assistance you may need, kindly consider reaching out to global@goniyo.com . They are there to help and will provide the necessary support. Thank you for your understanding.

Hi I too receieved such an SMS and email> I contacted SBM bank customer care and they told me to wait for a new message for the re-kyc. It is supposed to be sent once a week. Although i havent yet received the new message.

I’ve been experiencing issue with my video KYC for a credit card application. I have attempted the video KYC thrice now, but each time I receive an SMS saying the video KYC has been rejected. I have continued to have the same issue, with my video KYC being rejected each time. I would greatly apprec…

@dinesh_addala , :star2: Thank you for taking the time to speak with us! :star2: We understand how frustrating this might be. Upon review, it seems your VKYC was rejected due to a name mismatch between your PAN and Aadhaar documents. To move forward, we kindly request you to ensure that your …

Its been now more then 2 weeks my EKYC is still pending due to this stupid Refrence key technical issue whom i reach out to resolve this ? Is it sbm issue or adhar card issue ! My funds are freezed due to non ekyc im unbale to use my own funds please i need help FYI attaching the screen shot of erro…

Hey @Kunal_Rana Welcome to the Niyo Community! :hugs: We apologize for any inconvenience caused. :pray: Please give us a moment to look into this, and we’ll be happy to assist you further. :hourglass_flowing_sand::blush:

Kunal, we sincerely apologize for any hassle you’ve faced with completing the rekyc process. :pensive: We recommend you share the error recording with us via email at global.escalation@goniyo.com :e-mail: using your registered email ID, and kindly CC customercare@sbmbank.co.in so we can check it wit…

Re-KYC for Niyo SBM: Get help in this thread!

Help

Akash-deep (Akash Deep Sidhu) December 18, 2024, 4:11am 98

Hi @dinesh_addala ,

Welcome to the Niyo Community!

We’re sorry to hear about the hassle. Allow us to have this checked and we’ll assist you further.

Appreciate your patience!!

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Re-KYC for Niyo SBM: Get help in this thread!

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