Re-KYC for Niyo SBM: Get help in this thread!

Hi @Manuj_Duhan ,

Welcome to the Niyo Community! :raised_hands:

Upon reviewing your concern, we see that you have already raised a ticket (ID: #2535319). We understand the importance of resolving this matter promptly, especially as you’re currently overseas and unable to complete the VKYC (Video KYC) process.

Please be informed that VKYC completion is managed entirely by the bank, and unfortunately, this step is beyond our direct control. However, we acknowledge the challenges you’ve faced in completing VKYC from abroad. You’ve already shared your KYC documents, and we have escalated this matter for further review.

Our team has also provided a detailed update on this situation, which has been communicated to you via email. We kindly request you to check your inbox for the most recent information regarding your concern.

If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you