Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience you’ve encountered. To assist you further, kindly provide us with a screenshot of the email from the bank that outlines the reason for your KYC decline. In the meatime, since KYC processing is managed directly at the bank level, we also recommend reaching out to the bank for more detailed insights.
Please feel free to share the KYC status email confirmation via DM along with your contact number, or email us at global.escalation@goniyo.com
To send us via DM:
- Click on my profile icon.
- Select “MESSAGE.”
- Enter your details in the message body.
- Attach any relevant screenshots by clicking on the upload icon, then click “Send Message.”
Alternatively, you can email us at global.escalation@goniyo.com and include your ticket number. If you already have an existing ticket, please share the ticket number here, and we’ll ensure a follow-up.
We appreciate your patience and are here to help!