Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

Hi @NIYOCOMM20250507DQP5 , Welcome to the Niyo Community! :raised_hands: We regret to hear you’re facing issues even after completing your KYC. Please share your 19-digit Re-KYC acknowledgement number here. We will connect with you shortly to assist further.

Hi @NIYOCOMM20250507DQP5 , We tried calling you but couldn’t connect. Kindly share your Re-KYC acknowledgement number as requested earlier, so that we can further assist you.

Hi @NIYOCOMM20250507DQP5 , Thank you for providing the required details. We’re currently checking the same with the bank. Please allow us some time, and we’ll get back to you shortly with an update regarding your KYC.

Hi @NIYOCOMM20250507DQP5 , We tried reaching you but couldn’t connect. We’d like to inform you that the issue has been resolved. Please clear the app cache and reinstall the app. If you continue to face any issues, kindly share a screenshot so we can assist you further.

My vkyc was completed 3 days ago. I ahve not received any update till date. I urgently need to turn my international transactions on as i am about to leave for a foreign trip in the coming 2 days.

Hi @Ishan_saha , Thanks for your time over the call. As discussed, we request you to retry completing your Re-KYC through the suggested steps. Once done, please share the Re-KYC acknowledgement number here so we can help in getting it prioritised with the bank for a quicker resolution. :innocent:

Hi, I’m currently staying outside India and haven’t completed my KYC for the Niyo SBM account. Since I won’t be able to visit India for the next few years, I’m unable to complete the KYC in person. I want to withdraw all the money from my account and close the account permanently. Please let me kn…

Hi @hett09 , Welcome to the Niyo Community! :hugs: Thanks for reaching out. We understand it can be challenging to manage account formalities from abroad, and we’re here to make this process as smooth as possible for you. To proceed, we’ll need to temporarily reactivate your Niyo SBM acco…

Tried doing kyc thrice, each time after video call is over I get a kyc rejected message with no further explanation. Please help.

Re-KYC for Niyo SBM: Get help in this thread!

Support & Troubleshooting

SuryaK.inc (Surya K) May 18, 2025, 3:19am 236

Hi @Ishan_saha,

Welcome to the Niyo Community!

We understand your concern regarding your KYC. We will get in touch with you to assist you further. Do not worry, we are here to help you!

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Re-KYC for Niyo SBM: Get help in this thread!

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