Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

We recommend updating your PAN card photo :camera_with_flash: first. Once that’s done, just let us know :white_check_mark: and we’ll be happy to guide you further! :blush:

Hello, I got my re-KYC done at a branch in Delhi in March but it’s May now and I can still see a banner in the app saying that the KYC is due. It’s been almost two months and despite repeated follow-ups with the bank and the customer care, nothing has been resolved yet. Also, I’m unable to see my b…

Hi @NIYOCOMM202505068NR8 , Welcome to the Niyo Community! :hugs: We apologize for the inconvenience caused. Kindly allow us some time to get this checked and assist you further.

Hi @NIYOCOMM202505068NR8 , We tried reaching out to you over a call but couldn’t connect. We’ve escalated your concern to the relevant team, and they’ve confirmed that the re-KYC banner will be removed shortly. Regarding the issue with the balance not showing, please check if your Niyo app is…

I already did my video kyc 5 days ago but in app still it’s showing kyc due. And when I am clicking on update now it’s just showing error [Screenshot_2025-05-07-20-35-11-36_bd645ae57b581cd48b39e02b40145353]

Hi @NIYOCOMM20250507DQP5 , We tried calling you but couldn’t connect. Kindly share your Re-KYC acknowledgement number as requested earlier, so that we can further assist you.

Hi @NIYOCOMM20250507DQP5 , Thank you for providing the required details. We’re currently checking the same with the bank. Please allow us some time, and we’ll get back to you shortly with an update regarding your KYC.

Hi @NIYOCOMM20250507DQP5 , We tried reaching you but couldn’t connect. We’d like to inform you that the issue has been resolved. Please clear the app cache and reinstall the app. If you continue to face any issues, kindly share a screenshot so we can assist you further.

My vkyc was completed 3 days ago. I ahve not received any update till date. I urgently need to turn my international transactions on as i am about to leave for a foreign trip in the coming 2 days.

Re-KYC for Niyo SBM: Get help in this thread!

Support & Troubleshooting

SuryaK.inc (Surya K) May 8, 2025, 3:57am 230

Hi @NIYOCOMM20250507DQP5,

Welcome to the Niyo Community!

We regret to hear you’re facing issues even after completing your KYC. Please share your 19-digit Re-KYC acknowledgement number here. We will connect with you shortly to assist further.

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Re-KYC for Niyo SBM: Get help in this thread!

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