Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

I was asked to do another vkyc yesterday Post that today morning in the app again everything started from the start.

Hi @Alex_Ch , Thank you for your time over the call. As discussed, we’ll verify your DCB KYC details and assist you with the account creation. We’ll reconnect with you shortly. Appreciate your patience and understanding.

So basically I was told that pan card photo is not matching real photo. So i should contact you guys for different link

We recommend updating your PAN card photo :camera_with_flash: first. Once that’s done, just let us know :white_check_mark: and we’ll be happy to guide you further! :blush:

Hello, I got my re-KYC done at a branch in Delhi in March but it’s May now and I can still see a banner in the app saying that the KYC is due. It’s been almost two months and despite repeated follow-ups with the bank and the customer care, nothing has been resolved yet. Also, I’m unable to see my b…

Hi @NIYOCOMM202505068NR8 , We tried reaching out to you over a call but couldn’t connect. We’ve escalated your concern to the relevant team, and they’ve confirmed that the re-KYC banner will be removed shortly. Regarding the issue with the balance not showing, please check if your Niyo app is…

I already did my video kyc 5 days ago but in app still it’s showing kyc due. And when I am clicking on update now it’s just showing error [Screenshot_2025-05-07-20-35-11-36_bd645ae57b581cd48b39e02b40145353]

Hi @NIYOCOMM20250507DQP5 , Welcome to the Niyo Community! :raised_hands: We regret to hear you’re facing issues even after completing your KYC. Please share your 19-digit Re-KYC acknowledgement number here. We will connect with you shortly to assist further.

Hi @NIYOCOMM20250507DQP5 , We tried calling you but couldn’t connect. Kindly share your Re-KYC acknowledgement number as requested earlier, so that we can further assist you.

Re-KYC for Niyo SBM: Get help in this thread!

Help

Nith_In (Nithin M Kuriakose) May 6, 2025, 6:40am 227

Hi @NIYOCOMM202505068NR8,

Welcome to the Niyo Community!

We apologize for the inconvenience caused. Kindly allow us some time to get this checked and assist you further.

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Re-KYC for Niyo SBM: Get help in this thread!

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