Hey @Raj8
Welcome to the Niyo Community! 
We recommend reaching out to SBM Bank’s customer care at 18002099335 or via email at customercare@sbmbank.co.in for assistance with the EKYC issue.
Feel free to CC us at global.escalation@goniyo.com, and we’ll be happy to check with the bank team on your behalf. 
Since the KYC process is fully managed by SBM Bank, contacting them directly will help resolve the issue more quickly. Thanks so much for your understanding! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
