Hey @Zac3
Welcome to the Niyo Community! 
We’re truly sorry for the trouble you’ve faced with the video KYC process. We completely understand how frustrating this must be, and we genuinely want to help. However, please note that VKYC is managed entirely by the bank, and we have limited control over it.
To improve your chances of completing VKYC, we recommend retrying under proper lighting and ensuring a stable internet connection using this link: SBM Bank
If you continue to face issues, don’t hesitate to reach out—we’re here for you! 
