Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

Hi I too receieved such an SMS and email> I contacted SBM bank customer care and they told me to wait for a new message for the re-kyc. It is supposed to be sent once a week. Although i havent yet received the new message.

I’ve been experiencing issue with my video KYC for a credit card application. I have attempted the video KYC thrice now, but each time I receive an SMS saying the video KYC has been rejected. I have continued to have the same issue, with my video KYC being rejected each time. I would greatly apprec…

Hi @dinesh_addala , Welcome to the Niyo Community! :raised_hands: We’re sorry to hear about the hassle. Allow us to have this checked and we’ll assist you further. Appreciate your patience!!

@dinesh_addala , :star2: Thank you for taking the time to speak with us! :star2: We understand how frustrating this might be. Upon review, it seems your VKYC was rejected due to a name mismatch between your PAN and Aadhaar documents. To move forward, we kindly request you to ensure that your …

Its been now more then 2 weeks my EKYC is still pending due to this stupid Refrence key technical issue whom i reach out to resolve this ? Is it sbm issue or adhar card issue ! My funds are freezed due to non ekyc im unbale to use my own funds please i need help FYI attaching the screen shot of erro…

Hey @Kunal_Rana Welcome to the Niyo Community! :hugs: We apologize for any inconvenience caused. :pray: Please give us a moment to look into this, and we’ll be happy to assist you further. :hourglass_flowing_sand::blush:

Kunal, we sincerely apologize for any hassle you’ve faced with completing the rekyc process. :pensive: We recommend you share the error recording with us via email at global.escalation@goniyo.com :e-mail: using your registered email ID, and kindly CC customercare@sbmbank.co.in so we can check it wit…

Video KYC completed more than 3 times and all the time rejected why

Hey @hi0076 Thank you for your time over the call. As discussed, we would like to inform you that the issue has been escalated to the concerned team and we shall keep you informed of any further developments. We request your patience till then.

Hi, I have been trying to transfer money from my savings balance to another personal account. I keep getting the error that the beneficiary account is blocked, I have tried doing the same with 2 other accounts, but I keep getting the same error. I have tried to do the transaction with UPI, but I ge…

Re-KYC for Niyo SBM: Get help in this thread!

Support & Troubleshooting

Preeti (Preeti_Niyo) December 31, 2024, 8:05am 101

Hey @Kunal_Rana

Welcome to the Niyo Community!

We apologize for any inconvenience caused. Please give us a moment to look into this, and we’ll be happy to assist you further.

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Re-KYC for Niyo SBM: Get help in this thread!

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