Highly disappointed with the RE-KYC video process, having a passport is not enough, even though RBI is clear that a passport or DL is valid proof. RE-KYC is only required if there is an address change, yet SBM is forcing its customers to RE-KYC even without an address change.
We sincerely apologize for any inconvenience caused.
While we comprehend the situation, it is imperative for us to adhere to the established banking procedures. If you encounter any persistent issues, we recommend reaching out directly to SBM Bank via email. They will diligently work towards providing alternative solutions to address your concerns.
We appreciate your understanding and cooperation in this matter.