Not able to make payment on agoda.com with Niyo Global DCB Debit card

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I pre authorised different credit card while making the booking on agoda.com. Now I have niyo global DCB debit card, so wanted to make full payment niyo debit card. But agoda is throwing error " We are unable to process this credit card. Please try another credit card.". Niyo account has sufficient balance, internation online transactions are also enabled. I am also not trying to pre authorise my niyo debit card, I am right away doing the payment, still it fails after entering the OTP.
How to solve this issue?

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Hi @Darshit_Pathak ,

Welcome to the Niyo Community! :raised_hands:

Thank you so much for taking the time to speak with us. As discussed, your Niyo DCB debit card should work smoothly on agoda.com and similar websites. Just ensure you select the currency of the country you’re traveling to while making the booking.

If you run into any issues, please feel free to send us a screenshot of the error— we’ll jump right in to help you out! :hammer_and_wrench::sparkles:

Safe travels! :earth_africa::airplane:

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In my case I could not pay through niyo global DCB debit card. As Booking was already done and INR credit card was pre authorised while making the booking, and payment auto deduct from that card is scheduled for 10th Oct. Since that card used while making the booking was in INR, even if I pay with any other card for that booking it will be charged in INR only. And Niyo Global is not accepting that transaction. There is no way on agoda to change the payment currency to VND at this stage and unless txn made in VND, Niyo is not able to transact.

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This post might help @Darshit_Pathak:

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@Darshit_Pathak

Thank you so much for your time on the call today! :blush: We truly appreciate it.

Based on our discussion, when booking on Agoda.com, we kindly recommend avoiding INR as the transaction currency. While selecting your home currency might seem like a convenient option, it’s often part of a hidden fee trap called Dynamic Currency Conversion (DCC), which can lead to higher charges. :credit_card::no_entry_sign:

We hope we’ve addressed all your concerns to your satisfaction. If you have any further questions or need any assistance, please don’t hesitate to reach out—we’re always here to help! :handshake::sparkles: