When booking, don’t select INR as the transaction currency. Choosing your home currency may seem convenient, but it’s actually part of a hidden fee trap called Dynamic Currency Conversion (DCC).
Here’s why DCC can cost you extra:
Foreign merchants or ATMs may offer a conversion to INR but at a much higher exchange rate.
You could end up paying 5-10% more!
To get the best rates and avoid unnecessary charges, always opt for the local currency of your destination.
I have got a Niyo DCB debit card. I am trying to make a purchase online through Klook for an experience in Japan. My international limits etc are all in place, but still it is getting declined. Why?
I read somewhere I will have to choose local currency, but how do I do that?
Thanks for reaching out! We’ll surely assist you with this. To investigate further, I’ll need your details—your registered number and the transaction error screenshot. Please send them via DM. Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
Thank you for the call, Rohit! As we discussed, make sure to select the currency of the country you’re transacting with on the Klook website instead of INR for smoother transactions.
I hope that helps! If you need any further assistance, don’t hesitate to reach out—you can always count on us!
Foreign merchants or ATMs may offer a conversion to INR but at a much higher exchange rate.
