Not able to load funds

Niyo Global by SBM
#1

I’m unable to load funds in my niyo sbm account through upi(used gpay). Due to this I’m not able to even order the card. Payment of even rs.100 is failing

#2

Hey @yash_chhadva ! We regret the inconvenience. We requested some details over a private message. Request you to please check and share it with us so that we can assist you further on this case. -WB

#3

A post was merged into an existing topic: Cannot add ₹2000 to niyo global card

#4

Screenshot_2022_0718_180339
Screenshot_2022_0718_1803391044×948 60.5 KB

This is the error I’m getting

#5

Hello @yash_chhadva ! Thank you so much for your precious time on call. As discussed, we’ve escalated this issue to the Bank. Rest assured, we’ll get back to you with an update as soon as possible. -WB

1 Like
#6

Please let me know as soon as this issue is fixed

#7

Sure @yash_chhadva . We appreciate your patience* and understanding on this. -WB

#8

What is the update on this?

#9

A post was merged into an existing topic: Cannot add ₹2000 to niyo global card

#10

What is the update on the problem. I need to take a decision soon whether to buy go with niyo or not

#11

I need an answer to this soon. This is not acceptable that you guys completely ghost the users. Very poor service

1 Like
#12

I am not able to load funds into my niyo account. google pay shows that the payment is failed. I have tried a bunch of times but still nothing is happening

#13

Hey @yash_chhadva! Sorry for keeping you waiting. We understand how critical it is. Our team is working on it and we are constantly following up. Unfortunately, it’s taking a longer time than expected. We’ll reach out to you as soon as we receive an update.

Regards,

#14

Hello @yash_chhadva ! Thank you so much for your precious time on call. We’re delighted to know that the reported issue has now been resolved and you were able to transfer funds into your account. We apologize once again for the time it took and thank you for your patience & understanding throughout. :blush:

Please reach out to our Live chat support by navigating through the Menu->Support section in the Niyo SBM app if we can ever assist in the future. - WB.

#15

Thanks @Wasim_Al_Basha for helping me out with this. Hoping to continue with niyo without any problems in the future.

#16

Same issue being faced here

#17

I’m facing the same issue and I’m not able to load money through UPI to my Niyo global account, how do I go about this?

#18

@Wasim_Al_Basha @Deepak I am facing the same issue with SBI and Kotak as I’m not able to add money through UPI to my Niyo account. I have 2 tickets already pertaining to the same issue, Will this issue be resolved?