Not able to create account as app is stuck after clicking on create account

When I click on create account the app gets stuck on the loading screen.
Steps to replicate :
I have entered my mobile number and OTP successfully.
I click on create account button.
Application gets stuck on the loading screen.

please help

Hello @Kaustubh_Joshi! We tried reaching you on your registered number but the calls went unanswered. Upon checking, your Niyo Global By SBM has been successfully created today. Please reach out to our Live chat support by navigating through the Menu->Support section in the Niyo SBM app if we can ever assist in the future. -WB