Hi there,
Welcome to the Niyo Comunity!
Our support team is on their toes to help you round the clock 
Would request you to kindly raise a ticket in the NiyoX app to get a clarity on the same.
Here’s for you to refer so that it’s easy for you to get your issue resolved: The NiyoX Chat BOT is here to help you! 
Cheers!
Bansari
