Hi, I have been in waitlist for the niyo yes bank credit card since around June or July. In the niyo official Instagram handle, I saw that the tentative release date of the card was the end of July. But even as of now, the card doesn’t appear in my niyo app. It’s updated and the WhatsApp customer support didn’t help. I hold a SBM savings account and a SBM credit card already but I don’t have any card from yes bank. So I believe I’m eligible for the yes bank credit card. Any insights into this will be appreciated
We sincerely apologize for the delay and any confusion caused regarding the launch. The Niyo YES Bank Credit Card is now officially live! 
Since you already have the latest version of the Niyo app, could you please share a screen recording showing your app dashboard. Also, please ensure your app is updated to the absolute latest version available on the App Store/Play Store.
Once you send us the recording, our technical team will look into why it isn’t showing up on your profile and help resolve this for you on priority! 
hi,
I was trying to apply for yes bank niyo credit card through niyo app,but the pincode is showing as not serviceable..Can i mention my sisters address,which seems to be serviceable
Hi @nanda
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Hi @nanda,
Thank you for your patience while we check this with the relevant team. Please share the serviceable and unserviceable PIN codes, your registered mobile number, and a screenshot of the error. We’ll look into this and guide you accordingly.
hi
i do not feel comfortable mentioning my mobile number in a public chat.is there any other secure way
thank you
Hi @nanda ,
Thank you for sharing the PIN codes with us. We completely understand your concern about sharing your registered mobile number publicly. You may DM us your registered number or email us at “global@goniyo.com”. Once you’ve emailed us, please share the ticket number generated so we can assist you further.
Alternatively, you can reach out to us through our 24×7 in-app live chat.
Meanwhile, we’re checking with the relevant team regarding the PIN code and will update you on how to proceed with the onboarding. Thank you for your patience and understanding. 
Hi @nanda ,
Thank you for your patience while we checked this with the relevant team. We’ve confirmed with the bank that you can go ahead and apply for the card using the serviceable PIN code. Please note that the final approval and card issuance will depend on the bank’s decision and applicable policies.
thank you for the quick response
Hi @nanda ,
You’re most welcome! We’re glad we could assist you quickly. Thank you for being part of our community.
Hello,
I applied for Yes Bank niyo card on 21st September and VKYC approved on the Day.
Now the status is still in ordering card, how long does it take to pass this stage
My application reference number is NIO6685080
Hi @Nanda_Kumar2,
[Welcome to the Niyo Community!]( Welcome to the Niyo Community! )
Thank you for reaching out! Please note that after completing your VKYC, the bank team typically takes 3 to 5 business days to conduct final verifications. Once approved, your application status will automatically update in the app.
We kindly request you to wait for this verification window. Should you need direct assistance regarding your YES Bank application, you can reach out to the YES Bank support team:
Phone: 1800-103-1212
Email: yestouchcc@yes.bank.in
We appreciate your patience and understanding!