Hi @অম্লান_ঘোষ,
Welcome to the Niyo Community! 
We understand your concern regarding the funds getting credited to the credit card. Please allow us a while to check your details, and we will assist you further.
Hi @অম্লান_ঘোষ,
Your concern has been escalated to the relevant team under ticket ID 192808, and we’re actively working on it. We’ll ensure your FD amount is settled to your SBM savings account at the earliest and will keep you informed with updates. We appreciate your patience.
I can see my FD amount is now debited from my credit card but not credited yet in savings account, two days have been past
Hi Amlan,
Thank you for your valuable time on the call. We’re glad to hear that you’ve received the funds back in your account as discussed. Kindly confirm so we can go ahead and close this case. We appreciate your cooperation!
Thank you team very much. I have received the FD amount in my savings account.
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Hi Amlan, thank you for your confirmation! We appreciate your cooperation — feel free to reach out if you need any further assistance.
I had 2 FDs, one against the credit card and another in SBM bank.
When I tried to withdraw my other fd, the the button to FD stopped working and
After the app updated it was completed gone.
Now I can not see my other FD at all and it doesn’t show up under credit card.
How do I withdraw my all FDs?
Hi @Sushil2,
Welcome to the Niyo Community!
We’re sorry for the trouble you’re facing with your FDs. Please allow us some time to get this checked with the concerned team and assist you further. We’ll make sure you’re updated at the earliest.
Hi @Sushil2,
We tried reaching you by call, but couldn’t connect. Please note that any FD created via the Niyo app is linked to the SBM credit card, as the option to create a standalone FD directly with SBM bank is not available in the app. As checked, you had 3 FDs under the card, and you have withdrawn 2 today. The withdrawals are in process and will be completed within 5–6 working days. The remaining FD amount will be credited to your Niyo SBM account.
How do I access that account?
Hi @Sushil2,
You can access your Niyo SBM account directly through the Niyo app. Please log in to the app to manage your account and its services.
