🚀 New International Lounge Access Construct (Effective May 1st of 2026)

Announcements & Updates Product Announcement
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:credit_card: For Niyo Credit Card Holders:

Unlock with Coins: You can now “buy” your lounge pass directly using 30,000 Niyo Coins.

Stack Your Passes: If you have 60,000 coins, you can generate 2 passes on the same day - perfect for travelling with a companion!

Legacy change: We have moved away from the ₹50k spend requirement to this much more flexible “Coin-Redemption” model.

This is a Power Move for Credit Card holders.

:atm_sign: For Niyo Debit Card Holders:

Quarterly Benefit: Reach a milestone of ₹75,000 in International ECOM/POS spends within a calendar quarter to unlock your lounge pass.

Note: This is a revision from the previous ₹50,000 threshold to ensure continued premium service.

:money_bag: How to Earn Niyo Coins? :thinking:

The best way to earn coins is by using your Niyo DCB/SBM Credit Card :credit_card:

:rocket: Earn Coins on Every Spend:

  • :globe_showing_europe_africa: 10% Coins on International Online Purchases

  • :india: 20% Coins on Domestic Online Purchases

  • :airplane: 30% Coins on Travel Bookings via the Niyo App

:light_bulb: Here’s What That Looks Like:

  • :airplane: Book a flight worth ₹20,000 on the Niyo app using Niyo Credit Card → Earn 6,000 coins instantly

  • :laptop: Spend ₹1,00,000 on an international purchase using Niyo Credit Card → Earn 10,000 coins

:high_voltage: More Ways to Earn Coins:

It doesn’t stop there - you can also earn coins on:

  • :globe_showing_europe_africa: International ATM withdrawals

  • :light_bulb: Utility bill payments

  • :bellhop_bell: Service bookings

  • :shopping_bags: Premium purchases

:fire: Pro Tip:

The more you spend smartly, the more coins you stack.

:backhand_index_pointing_right: Keep earning coins. Keep redeeming lounge access. :airplane:

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To have 60,000 coins, how much is the domestic and international required? Will coins build up automatically?

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My coins kep on expiring. earlier we could redeem for cash. has this been stopped?

What all can we do with the coins?

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@MAJORBAX The more you spend on Niyo’s card the more points you can earn.

I’ve added some examples above on How to Earn Niyo Coins? for your reference.

Sorry, but we don’t have an option to redeem the coins for cash.

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Hello Niyo Team @Uday_Singh ,

I am quite frustrated with the glitches faced in the Niyo Application. After your email confirmation on the resolution of the glitch on 5th May , the same day I redeemed my eligible voucher and to fulfill the 5000 coins variance as I already had 25000 Niyo coins , i brought the Niyo Premium subscription with which i received the 5000 coins and with the total 30000 + coins accumulation, I redeemed them to generate another pass in the name of my Wife - Darshana Das.The pass was successfully generated and now today when I am checking , the pass is not reflecting in my application . I am only seeing the one pass , which I had generated through my eligibility and my wife 's pass which was generated through the coins is not showing up.

What’s wrong ?? Please provide immediately, as we are traveling tomorrow and need the access ASAP.

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Hey @Pranjit_Dutta,

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

*We’re always here if you need anything :sparkles:

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@Atik_Shah Now both the vouchers are reflecting in the Niyo application, but why it disappeared earlier. This unreliability of the application caused unnecessary confusion and tension yesterday night and today morning . As a precautionary measure , can you provide me the pdf file of both the vouchers, that can be redeemed for the lounge access.

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Thank you for your time on the call, @Pranjit_Dutta. As discussed, we are glad to know that the issue has been resolved.

Regarding the lounge pass sharing over email, we have forwarded your concern to the relevant team to check the feasibility of providing the lounge pass via email. Additionally, you will be able to explore and access all eligible lounges available under the Niyo lounge pass directly through the Niyo app without any issues.

We will continue to closely follow up with the team and ensure you are kept informed of further updates. We truly appreciate your patience and understanding in the meantime.

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@Atik_Shah , Although the lounge pass is currently reflecting, i am not confident anymore , and what is the chance that yesterday 's incident won’t repeat , moreover as discussed your customer support is not 24x7 . In a different time zone , in a different country, if i face this issue , I would not get the required support, as i understood from yesterday’s incident. Hence share me the pdf vouchers over email , to safeguard from such occurences , so that I can enjoy my trip, rather than trying to reach out to you .

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Thank you for your time on the call, @Pranjit_Dutta. As discussed, we have forwarded the issue to the concerned team on priority. We will continue to closely follow up on this and ensure you are kept informed of further updates. We truly appreciate your patience and understanding in the meantime.

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Hey @Pranjit_Dutta ,

Thank you for your time on the call. As discussed, we would like to inform you that you can access and use the lounge pass directly through the Niyo app.

In case you face any issues while using the lounge pass, please feel free to write back to us or reach out via our 24/7 live in-app chat support or email us at global@goniyo.com. We will ensure that you are assisted in every possible way.

We truly appreciate your understanding and cooperation.