Hey @prerit_jain
Welcome to the Niyo Community! 
We’re here to help. Could you please forward the email confirmation you received from the bank to “global.escalation@goniyo.com”? We’ll quickly escalate it to the right team and assist you further.
Once you share the details, you’ll get a ticket number—please send it our way so we can take it from there. Thanks for your cooperation! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
