Thanks the problem has been resolved now, I’m able to withdraw the money from ATMs in sri lanka.
Thanks for the help!
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That’s wonderful to hear! So glad everything’s working smoothly and you’re able to access your funds in Sri Lanka. Thank you for keeping us updated — we really appreciate it!
Wishing you continued hassle-free banking ahead! 
2 posts were merged into an existing topic: Re-KYC for Niyo SBM: Get help in this thread!
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Hi All,
My Niyo SBM Debit card suddenly got blocked for international transactions, now when i am trying to use the toggle in the app, it is showing an unexpected error. I have to travel in few hours and this is happening. I was depending on this for my expenses. I have applied all the uninstall, reinstall, clear cache etc. But nothing seems to resolve this. Moreover watsapp support keeps on asking for 24 hours. A ticket has also been raised on the issue (276376), but no productive response.
I will have to go with another providers card in such short span, as i don’t want to ruin my holiday.
This is first time i have used Niyo service and such a simple thing is taking them so long.
Deeply un appreciated.
Regards
Hey @chgdh ,
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Thank you for taking the time to speak with us, @chgdh. We truly understand your concern and have already escalated the issue to the relevant team on priority. Please be assured that we’re actively following up to get this resolved at the earliest and will keep you informed at every step. We sincerely appreciate your patience and understanding until then.
Hi any update on my query please would be appreciated.
Hey @chgdh ,
Thank you for taking the time to speak with us. As discussed, we’ve escalated the issue to the relevant team on priority and are doing our best to get it resolved at the earliest. We understand how important this is, especially with your upcoming travel. We truly appreciate your patience and understanding.
Thank you for your time over the call @chgdh. As discussed, we are glad the issue has been resolved, and you are now able to make international transactions. If you need any further assistance, feel free to reach out to us via our 24/7 live in-app chat or email us at “global@goniyo.com”. We are always here to help.
Thank you @Atik_Shah . This is resolved now (though a little delayed). A prompt help would have been less stressful. Nevertheless thanks
Hi @chgdh,
Thanks for the update. We’re glad to know the issue is resolved now. We understand the delay made it stressful, and we appreciate you sticking with us through it.
If you have any other concerns or need further help, don’t hesitate to write to us—we’re always here for you!
2 posts were merged into an existing topic: Transactions and Refunds on Niyo Cards
