International channels are locked - ISSUE

What is this issue of international channels locked???
WHY Are you guys doing this to CUSTOMERS?

all my transactions and all toggles are turned on.
what if my transactions don’t work abroad???

there is a big question mark on this…

Do u guys leave your users stranded abroad with few bugs in your apps/ system>>

kindly remove this asap…

Hi @Lifewithkaran ,

Apologies for the inconvenience caused.

Please log in to the Niyo Global App, select your bank, navigate to card settings, and enable the card channels under card locks. This should resolve your issue. If you still face any problems, kindly write an email to global@goniyo.com. Our team will assist you accordingly.

Thanks

read again

i guess u guys dont read texts just write answers in copy paste format.

all my toggles are turned on yet it is showing as international channels are locked.

kindly ask ur backend team to fix this.

and not trouble users like us

this is sad
because i have upcoming travel abroad and if this card doesn’t work and just showed as international channels are locked while all my toggles are on>>

then i will be doomed in that case

Hi @Lifewithkaran ,

As discussed over the call. I will be highlighting this issue to our team and revert you with the resolution at the earliest.

Thanks for your patience.

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Hi @Lifewithkaran ,

We have updated the settings for international transactions, and your card should now work seamlessly abroad. Thank you for your patience and understanding. If you have any further concerns or need assistance, please let us know.

Thanks

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Thank You Jumain… that was indeed helful…

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