Oh, I don’t want to keep multiple apps. Can someone help with the process to transfer my mutual fund holdings to a different demat account?
Devaesh Bhatia
@devaesh, we completely understand your concern about managing multiple apps!
To help you with transferring your mutual fund holdings to another demat account, we request you to drop an email to " care@niyomoney.com ". Our team will guide you through the process and assist further. Appreciate your patience and we’re here whenever you need us!
I sent the email. Ticket #202877
Hey @munjalsavla
Thank you for sharing the ticket ID. Kindly allow us a window to review your concern thoroughly and assist you further. We request your patience till then.
Hey @munjalsavla
We tried reaching out to you but unfortunately couldn’t connect. Please note that your data deletion request has been forwarded to the concerned team. We’ll ensure to keep you informed of any further updates.
Hey @munjalsavla
We tried reaching you but couldn’t connect. Just to let you know, your data has been successfully deleted as requested 
You can now reinstall the app and onboard with Niyo DCB 
If you need any help during onboarding, we’re just a message away — happy to assist you! 
Kindly change my mobile number in account my registered mobile number is 9509433423
My new sim 9266141723
A/c no:-800000026320525
Mukul vasu
Hi @Mukulvasu,
Welcome to the Niyo Community! 
We understand your concern regarding your mobile number update. However, as our partnership with Equitas Bank concluded on May 31, 2025, we no longer have access to make changes or support such requests. We recommend contacting Equitas Bank directly at 1800 103 1222 for assistance with your account or service-related queries.
Hey @munjalsavla
We tried reaching out to let you know that your data deletion request has been processed and we’re now waiting for your confirmation.
Unfortunately, we couldn’t connect a feasible call 
. When you get a moment, please do let us know if everything looks good from your end.
Thank you for your understanding!
They de-activated my account for no reason at the time of an emergency. I dont understand why their procedure is so senseless to use an indian number to verify it again and adhar card number. I am in the hospital writing this feedback as because of their slow response and third class system I was unable to get my payment for my medicines being in another country altogether. My account was not active for with no information given. Go with Thomas Cook as they are 10X more reliable than SBM
Hi @Parth_Sharma,
We are sorry to hear that. Please allow us a window to check your details and assist you further.
Hi @Parth_Sharma,
As checked, we see that you currently hold an account with Equitas Bank. Your Niyo SBM account has not been created yet, as the KYC process is incomplete.
Since our partnership with Equitas has ended, we request you to contact Equitas Bank support at 1800 103 1222 or email customerservice@equitasbank.com for any balance, service, or account-related queries.
For assistance with onboarding a new account with SBM or DCB, please feel free to write to us at upgrade@goniyo.com, and we’ll be happy to guide you.
All I wanna know is why was ny account de-activated
How can I be assured that my account wont be terminated again as I am at the hospital waiting for my family to send me money. Do you really think ill trust this branch for money transfers? Your partnership ended is least of my concerns right now. I want to be assured that this wont happen again and if i create my account with you, there will be no further hassle like this in the future or else im taking my business elsewhere.
Thank you
Hi @Parth_Sharma,
As informed, our partnership with Equitas ended on May 31 ad it was communicated to all the users. We’re sorry, but we will not be able to check your account deactivation details from our end. We request that you kindly contact Equitas Bank directly for further assistance with your account.
Hi @Parth_Sharma,
We completely understand your concern, especially given the difficult situation you’re in right now. Partnership closures and changes are sometimes unforeseen and driven by business requirements, but please be assured that all such updates are communicated to our users in advance.
That said, with our current partner banks, your account remains secure and active, and you’ll be able to use it without disruptions for transfers, international spends, and other services. We want to assure you that we’ll be here to support you and ensure a smoother experience going forward, while fully respecting your choice.
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So how do we create an account now. I dont have access to my indian phone numbers.
Regards,
Parth
Hi @Parth_Sharma,
Unfortunately, to complete the onboarding process, you’ll need to be in India and have access to your Indian mobile number, as it’s required for verification.
Appreciate your understanding on this.