📢 Important Update: NiyoX & Niyo Global (Equitas) Users – Action Required Before May 31, 2025!

Announcements & Updates
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21

Hi. I received a message from equitas bank that their collaboration with niyo will end on 31.05.2025. what are its consequences? What will happen to my niyo account? Can’t I use my card abroad?

22

Hi @NIYOCOMM20250501Z2CW,

Welcome to the Niyo Community! :hugs:

We’d like to inform you about an important update regarding your NiyoX Equitas account and Niyo Global Equitas account.

Effective June 1, 2025:

  • You will no longer be able to access or operate your Equitas Bank account through the NiyoX or Niyo Global apps.

  • The zero forex markup benefit on your Niyo Global Card (issued by Equitas Bank) will be discontinued after May 31, 2025.

  • Your Equitas Bank account remains active and secure and can still be accessed via the Equitas Bank mobile app or by visiting a branch.

  • Your card will continue to function, but a 1.5% forex markup fee will apply to international transactions starting June 1, 2025.

To continue enjoying zero forex markup and a seamless travel banking experience, we recommend downloading the Niyo Global app from the Play Store or App Store and exploring alternative options like Niyo Global SBM or Niyo Global DCB.

We’re here to support you through this transition. If you need any help, feel free to reach out.

23

This update is not just disappointing; it’s outright inconsiderate to customers who are currently abroad and rely on the Niyo Global Equitas card for everyday use.

You’re ending key benefits like zero forex markup and access to Equitas accounts through your app with barely a month’s notice. It feels like you expect everyone to be in India and able to switch to a new provider or complete KYC on the spot. That’s just not realistic for many of us who trusted Niyo to support international usage without suddenly pulling the rug out from under us.

Instead of offering a smooth and supportive transition, you’re cornering users with new fees and no remote alternatives. This doesn’t feel like a managed change, it feels like being abandoned just like how it happened with the SBM Debit Card few years ago.

We genuinely expected more from a company that calls itself “Global.” Please do better by providing real solutions for those of us overseas, because right now, this entire situation comes across as careless and poorly planned.

24

Hey @Naruto_Kun

We truly regret the inconvenience this sudden change has caused and completely understand how difficult it can be, especially for customers currently overseas who rely on the Niyo Equitas card.

We acknowledge your feedback, and you’re absolutely right—major transitions like this should come with thoughtful planning and adequate support. While our partnership with Equitas Bank is coming to a close, we want to assure you that your Equitas Bank account remains active and accessible directly via the Equitas Mobile Banking app or Internet Banking. You can continue to manage your account, make transactions, and access services directly through them.

We recognize that this may not be the ideal solution for everyone, and we’re actively sharing such concerns with our internal teams to explore more seamless ways of managing such transitions in the future. Your feedback is extremely valuable to us, and we genuinely appreciate the trust you’ve placed in Niyo over the years.

Should you need help accessing your account through Equitas Bank or have questions about alternate products that support international usage, please don’t hesitate to reach out to us at global@goniyo.com— we’re here for you.

25

What about the Invest option in the NiyoX app? Will that still be accessible? Will we be able to invest or redeem our mutual funds on the NiyoX app?

26

Hey @Bhavjeet_Singh

Welcome to the Niyo Community! :hugs:

We would like to inform you that this change will not impact your mutual fund investments in any way — you’re all good there! :briefcase:

However, to track, invest, or redeem your mutual funds going forward, we recommend downloading the Niyo Money app :mobile_phone_with_arrow:. It’s designed to give you a smooth and detailed view of all your investment activities. :bar_chart:

Let us know if you need help getting started! :raising_hands:

27

Hi, I have been getting notifications of promotions for converting my niyox to niyo global, which are free premium account, some Rs. 250 cashback etc but when I click on them, I get routed to the niyox homepage with no option to upgrade from there. How do ensure I get those benefits if I move my account with niyo global?

28

Hey @Dev6

We understand your concern. Kindly allow us a window to have connect with you and assist you with detailed information. We request your patience till then.

29

Hi,
Please feel free to reach out to me whenever at +9189XXXX646

30

Hey @Dev6

We truly appreciate your time over the call! :blush: As discussed, after successfully upgrading from NiyoX to Niyo DCB/SBM, your premium services will be activated within 10–15 working days.

Plus, you’ll receive 2500 Niyo Coins as a welcome reward! Explore more at https://goniyo.com/


Sit back and enjoy the journey — exciting benefits are on the way!

31

Your migration user experience for existing customers is broken and you’re losing customers because of it.

I have been enjoying NiyoX services since a few years and after the announcement of closure i was prompted to download Niyo Global app.
However, i cannot create an a new SMB/DCB account because Niyo global shows my existing Equitas bank account.
Through some hidden links, i reach a page where it asks for PAN card and then shows an error that PAN card already exists on record and i must change my PAN number !

Effectively, I have no way of getting a new account with you. And your express service does not serve my location which is situated in the heart of Mumbai city.

Your user migration is broken and i am left with no option to continue enjoying your services.

32

Hey @munjalsavla

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

33

My niyo account isn’t working

34

Hey @Deepak_Kannan

Welcome to the Niyo Community! :hugs:

We regret the inconvenience that you’ve encountered. We wanted to let you know that Niyo’s partnership with Equitas Bank has ended, so Equitas accounts are no longer accessible through the NiyoX app.

But don’t worry — your Equitas account is still active! For any questions, you can reach out to Equitas Bank at :telephone_receiver: 1800 103 1222 (Mon–Fri, 9 AM–6 PM).

If you’d like to keep enjoying Niyo’s smart banking and zero forex markup card, just drop us a line at upgrade@goniyo.com :envelope: — we’ll help you set up a new account in no time!

Thank you for being a valued member of the Niyo family! :blue_heart:

35

Hey @munjalsavla

Thank you for your time on the call. As per your request, we’ll schedule a callback tomorrow after 11 AM to assist you further. Looking forward to speaking with you again!

36

Hi @munjalsavla,

Thanks for your time over the call. As discussed, kindly share your email consent to global.escalation@goniyo.com and once you send the mail, please share the ticket ID here, and we will proceed further.

37

Hey @munjalsavla

We tried calling you but unfortunately couldn’t connect. Kindly help us with your convenient time so that we can schedule a call back for further assistance.

38

Hey @munjalsavla

Thank you for your time over the call. As discussed, we request you to share your data deletion consent by writing to us at global@goniyo.com from your registered email ID. Once done, please share the ticket ID here so we can proceed with the request promptly.

39

Hi, I was told that once I migrated from niyox to niyo global, I will be able to see my mutual fund holdings in niyo global app. However, I am not able to see them in this app

40

Hi @devaesh,

We understand your concern regarding tracking your SIP investments. As the NiyoX app is no longer active, you can now track your investments through the Niyo Money app.

Just download the Niyo Money app from the App Store or Play Store and log in using your registered credentials. If you need any help along the way, we’re here for you!