I am struggling to find option to close credit card all bill paid i want to remove that lien i am tired this app is scallam !! Not giving me option to close credit card
Hey @NIYOCOMM20260215DGH9 ,
We completely respect your decision to close your Niyo DCB credit card. Please be advised that this is a one-time offering and, once closed, you will not be able to reapply for or recreate this specific card in the future. If your primary goal is simply to access your funds, you can instantly adjust your lien through the Niyo Global App by navigating to the “Hub” or “Credit Card” section and selecting “Reduce Lien” or “Release Lien” under “Lien Details”; provided there is no outstanding balance, your funds will be moved to your accessible savings balance immediately. However, if you still wish to proceed with a permanent closure, please send a formal request from your registered email address to customercare@dcbbank.com.
My account has line amount I don’t know the reason every time I mail bank no clear response how to get back my line money back or clear line amount from my account
Hey @Godofwar
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey @Godofwar
We tried reaching out to you over the phone, but were unable to connect. We completely understand your concern regarding the lien amount marked on your account and would like to assist you in resolving this at the earliest.
To help us investigate the matter and coordinate with the bank, we request that you kindly email a screenshot or proof of the lien amount to global.escalation@goniyo.com and share the ticket ID with us here. We truly appreciate your understanding and cooperation.
