Fund transferred - Balance not getting updated!

Support & Troubleshooting Help
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Hey @NIYOCOMM20250423DZS6

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

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Hi @NIYOCOMM20250423DZS6,

Thank you for taking the time to speak with us. As discussed, we’ve checked and found that the transaction wasn’t successfully completed. Not to worry — the amount will either be credited back to your Niyo SBM account or refunded to the source bank account within 5 to 7 working days.

Rest assured, we’re keeping a close watch on the status and will keep you informed of any updates. We truly appreciate your patience and understanding.

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Hi @NIYOCOMM20250423DZS6,

Thank you for your time on the call. As discussed, we’ve shared the Refund RRN on the ticket (147984) you had raised. We recommend checking with your source bank using the provided ARN to get a clear update on the refund timeline.

We truly appreciate your patience throughout this process. If there’s anything else we can support you with, feel free to reach out — we’re always here to help! :blush:

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3 posts were merged into an existing topic: Transactions and Refunds on Niyo Cards

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I transferred 20001 rupees to niyo through UPI but I can’t see the balance. Why?

Resolve my query as this is a scary situation that I am in. I need to make international payments.

26

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

*We’re always here if you need anything :sparkles:

27

Hello @Mrudul_Nagrale !


We understand this may be concerning, but rest assured — we’re here to help you get it sorted quickly. Could you please share the transaction screenshot at “global.escalation@goniyo.com” and provide us with the ticket ID so we can check this with the bank and give you an update?

1 Like
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Hi, I can now see the balance. But why wasn’t it immediately reflected?

1 Like
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Hi @Mrudul_Nagrale!


Thank you for confirming that the balance is now reflecting in the app :white_check_mark:. It looks like this was just a temporary glitch. If you happen to face this again, please feel free to reach out — we’ll sort it out for you right away :raising_hands:. We’re always here to help!