We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Thank you for taking the time to speak with us. As discussed, weâve checked and found that the transaction wasnât successfully completed. Not to worry â the amount will either be credited back to your Niyo SBM account or refunded to the source bank account within 5 to 7 working days.
Rest assured, weâre keeping a close watch on the status and will keep you informed of any updates. We truly appreciate your patience and understanding.
Thank you for your time on the call. As discussed, weâve shared the Refund RRN on the ticket (147984) you had raised. We recommend checking with your source bank using the provided ARN to get a clear update on the refund timeline.
We truly appreciate your patience throughout this process. If thereâs anything else we can support you with, feel free to reach out â weâre always here to help!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
We understand this may be concerning, but rest assured â weâre here to help you get it sorted quickly. Could you please share the transaction screenshot at âglobal.escalation@goniyo.comâ and provide us with the ticket ID so we can check this with the bank and give you an update?
Thank you for confirming that the balance is now reflecting in the app . It looks like this was just a temporary glitch. If you happen to face this again, please feel free to reach out â weâll sort it out for you right away . Weâre always here to help!
If the transfer shows as credited in transaction history but your available balance is still 0, itâs usually a temporary settlement or sync delay between the sending bank and SBM/Niyo. This can happen even when Google Pay or Jupiter shows the payment as successful.
Wait 30â60 minutes, refresh the app, or log out and log back in. Also check if the amount is marked as pending or on hold. If it still doesnât update, contact in-app support and share the UTR/reference number so they can trace it. In most cases, the amount either reflects shortly or gets auto-reversed to the source account.
I have 2 niyo DCB Cards (1 debit and 1 credit). Since I am travelling, I wish to see my balance but I am unable to see my transactions in the app. I have refreshed the app, uninstalled and reinstalled, checked my settings, checked my internet but nothing seems like working. I am still unable to see the transactions not getting any updates about the transactions for both the card.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
We tried calling you, but unfortunately, we couldnât connect. To help us check this on priority, we request you to please share screenshots of 1â2 transactions that are not reflecting in the âTransaction historyâ, along with an error screen recording from the app at global.escalation@goniyo.com.
Once we receive the details, weâll have this reviewed and assist you promptly. Feel free to reach out if you need any help â weâre here for you!
. It looks like this was just a temporary glitch. If you happen to face this again, please feel free to reach out â weâll sort it out for you right away 
. Weâre always here to help!
To help us check this on priority, we request you to please share screenshots of 1â2 transactions that are not reflecting in the âTransaction historyâ, along with an error screen recording from the app at 
.
