[Feature Request] Having a thread-like reply option in tickets in NiyoX app

Partnership Banks
1

Currently when we raise a ticket, we can only see the ticket status as in progress or closed.

It’d be really helpful to be able to reply to the thread because:

  1. Add vital pieces of information that one forgot while creating the ticket.
  2. Maintain an easy flow of conversation between NiyoX support and the customer.
  3. Prevent a barrage of new tickets to ask for status update, adding info etc. making the process more streamlined.

NiyoX has become my favorite banking app within a few weeks of use and I can’t wait to see it shine even brighter, hitting 1 lac customers soon :rocket:

2

Hi Aditya,

Thank you for sharing your valuable feedback. We are constantly working to ensure that we can offer you the best experience there is to offer. We really appreciate you taking the time and sharing your views with us.

Cheers!
Bansari

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