Debit card fee waive off doubts, international lounge access miscommunication doubt

Support & Troubleshooting
4

Hey @Sbboss and @parth_wagh,

Certainly, let me address your queries:

  1. DCB Debit Card: The DCB debit card is indeed lifetime free with a minimum balance maintenance of INR 5,000. Additionally, it offers zero forex fees for international transactions. However, there is a nominal charge of INR 300 + GST for international ATM withdrawals.

  2. Equitas Bank Credit Card: Niyo offers a Debit card in collaboration with Equitas Bank, and it operates on a zero balance savings account with no minimum balance requirement. For the Niyo Equitas Debit Card, there is a nominal one-time upfront cost of INR 199 + GST (approximately Rs. 235), which is incurred upon card order. However, this amount is fully refunded immediately upon loading Rs. 1,000 or more in a single transaction. Typically, the refund is processed within 24-48 hours.

  3. Lounge Access Miscommunication: Apologies for the confusion. Currently, Niyo offers lounge access only within India at international terminal lounges, covering major airports. This access is provided without any minimum spending requirement, and you receive a lounge pass within the Niyo app. The previous offer for international lounge access abroad was available for a limited time and is no longer valid. We’ll ensure to rectify the conflicting information on our website too.

I hope this clarifies your concerns. Let me know if you need further assistance or clarification on any other matter.