Couldn't able to withdraw more than 1000000 Vietnamese dong

Support & Troubleshooting
1

Feeling like stranded in Vietnam after couldn’t withdraw more than 100000 Vietnamese dong… somebody do help me out

2

Hi @Shiva_Prakash,

I’m sorry to hear about your experience in Vietnam. Please reach out to our dedicated customer support team through the in-app chat or by writing to global.escalation@goniyo.com. They are available to assist you promptly and resolve any issues you’re facing.

Your comfort and satisfaction are our top priorities, and we’re committed to making things right for you.

3

How much could you withdraw in a single transaction and what was the fees levied by ATM!?

4

Hi Sukith,

Please confirm us which Niyo card are you referring?

Thanks