Dear Team Niyo,
This is a follow-up on Ticket #213060 regarding my email ID update request.
I had submitted the request with SBM Bank and waited patiently for over a week. After multiple visits and follow-ups, SBM finally updated my email ID. However, the change is still not reflected in the Niyo app.
As a result, I am unable to receive OTPs or carry out any transactions, which is causing significant inconvenience. I’ve reached out over 15 times across various platforms and channels — yet the issue remains unresolved. It is extremely frustrating and draining that such a simple update hasn’t been synced across your systems.
Old Email ID: pgpxxxxxc.in
New Email ID: sraxxxxcom
I request your immediate attention to this matter. Please update my email ID on priority and confirm once done, so I can resume using my account without further delays.
Best regards,
Rajan Sharma
Registered Phone Number: 797xxxx397
