Hello team,
I would like to change the email associated with my niyo global account. My current registered email has been deactivated and I do not have access to it at all. I would like to update the email so that I receive my OTP’s and acesss other feature.
P.S. I am a student in france, hence my registered number sometime is not relaibale to receive OTPS.
Hi Yogesh,
Kindly write to us on global@goniyo.com. So that we can assist you aacordingly.
Many Thanks
My email ID is incorrectly registered with SBM Bank but they are not getting it updated. Could you please help update as per Niyo email details.
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
We tried reaching out but couldn’t get through. We kindly request you to share your consent to update your email ID by writing to us from your registered email address at global@goniyo.com. This will help us forward your request to the bank for further processing. We appreciate your cooperation in this matter.
Can we get option to change email id of DCB global app.
Hey @NIYOCOMM20250717ZKY0 Balan,
Welcome to the Niyo Community!
Thanks for reaching out. We understand your concern. Please allow us some time while we check this with our team. We’ll get back to you with the next steps at the earliest. Appreciate your patience!
Hi @NIYOCOMM20250717ZKY0 Balan,
Thank you for your patience.
To update your email ID in the Niyo Global DCB app, you’ll first need to get it changed in the bank’s records by visiting the nearest DCB Bank branch. Once the update is completed, you’ll receive an email confirmation from DCB Bank. Please share that confirmation with us so we can update your new email ID in the Niyo Global app.
For assistance, you may also contact DCB Bank at customercare@dcbbank.com or reach out to their phone support at 040 68157777 or 022 68997777 (available from 8:30 AM to 8:30 PM).
We appreciate your cooperation and are here to help with anything you need.
DCB bank already the new email id available.
Hi Sajay,
Thank you for your valuable time on the call. As discussed, please drop an email to global@goniyo.com from your registered email ID, mentioning both your old and new email IDs, and attach or forward the email ID change confirmation received from DCB Bank. This will help us escalate the request to the concerned team and get it updated on priority.
Looking forward to your confirmation.
Dear Team Niyo,
This is a follow-up on Ticket #213060 regarding my email ID update request.
I had submitted the request with SBM Bank and waited patiently for over a week. After multiple visits and follow-ups, SBM finally updated my email ID. However, the change is still not reflected in the Niyo app.
As a result, I am unable to receive OTPs or carry out any transactions, which is causing significant inconvenience. I’ve reached out over 15 times across various platforms and channels — yet the issue remains unresolved. It is extremely frustrating and draining that such a simple update hasn’t been synced across your systems.
Old Email ID: pgpxxxxxc.in
New Email ID: sraxxxxcom
I request your immediate attention to this matter. Please update my email ID on priority and confirm once done, so I can resume using my account without further delays.
Best regards,
Rajan Sharma
Registered Phone Number: 797xxxx397
Hi @Rajan_sharma,
We are sorry to hear that your email ID is not reflecting and you are facing issues in receiving OTPs. Please allow us to check this for you so that we can assist you with the same.
Hi @Rajan_sharma,
We’ve escalated your request to the concerned team for updating your email ID. The process may take at least one working day to complete. We appreciate your patience and assure you that we’re working to have this resolved as quickly as possible.
Dear Niyo Team,
What exactly is going on here?
It’s been almost a week since SBM updated my email ID on their end, and yet Niyo has done absolutely nothing from your side. The issue isn’t with coordination between SBM and Niyo—it’s the complete lack of communication within your own teams. The front-facing support team keeps repeating the same lines—“We’ve escalated to the technical team,” “It’s a priority”—but clearly, no one has a clue when or if the technical team will ever act on it.
How long does it take to update a single email ID? This is not rocket science.
I’ve already submitted every single document your team asked for—multiple times. First, someone asked for a bank statement. Then another person asked for a confirmation mail from SBM. I’ve sent everything promptly, and still, no resolution—just a new query number (213753) and the same robotic responses.
Let me be very clear: I’m locked out of my funds. I’ve done everything I was asked to. The delay at this point is entirely on Niyo’s side, and it reeks of inefficiency and indifference. If this is how Niyo handles basic account updates, I genuinely fear how you would respond to anything critical.
Even PSU banks like SBI handle such requests faster and more professionally.
I’m tired of the copy-paste replies and empty escalation claims. Someone needs to own this issue and fix it now. I’m not going to keep chasing this over and over again. I expect this to be resolved immediately—no more excuses.
Rajan Sharma
Dear @Rajan_sharma,
Thank you for bringing this to our attention and sharing your concerns in detail. We truly regret the inconvenience caused.
Please rest assured that your case (#213753) has been escalated to the concerned team and is actively being worked on. We’re closely following up to ensure the email update is completed at the earliest, so your access is fully restored.
We genuinely appreciate your patience and understanding, and we’ll keep you updated on the progress until this is resolved.
Hi @Rajan_sharma,
This is regarding your email update request. Your new email ID has been successfully updated on our system. Please reinstall the app and log in using the updated email ID. Once done, kindly confirm here. Glad we could assist you!
Issue resolved. Thank you
Hey Balan!
That’s great to hear! 
We’re glad the issue is resolved. If you ever need any help in the future, feel free to reach out — we’re always here for you! 
