One of the ATM machines (Denizi bank) in Cappadocia ate my Niyo SBM card when I tried to withdraw cash. I am unable to reach the toll free customer care numbers. Denizi bank customer care said I need to check with my bank and follow their process. What do I do next? My card was working seamlessly u…

Hey @NIYOCOMM20241004O6YR Welcome to the Niyo Community! :raised_hands: Allow us a window to connect with you and provide the needed help.

Please reach out to me as soon as possible. Am reachable on my local registered phone number as well as mail. The local bank ATM where I lost the card claims you need to do something from your end. Am not sure what the actual procedure is.

Hi Arundhati, we tried connecting on a call with you but failed. As checked with the team we recommend you to reach out to SBM Bank at 1800-1033-817 directly or via email at customercare@sbmbank.co.in as they will be best equipped to assist you with this concern. Thank you for your cooperation and…

Hi , I am In Malaysia and I had wrongly typed my pin and my card got stuck in the ATM when I tried to withdraw currency from one of the ATM. When I checked with the bank officials they said it’s already destroyed. Can someone help me in this regard

Hey @NIYOCOMM20241125HK3C Welcome to the Niyo Community! :hugs: Sorry to hear that you’ve lost your card in the ATM machine. For your safety, please follow these steps to block it immediately: Open the Niyo Global by SBM app and log in. Navigate to “Travel Essentials” and select “Card Settin…

Card lost in ATM machine

Support & Troubleshooting

Preeti (Preeti_Niyo) October 5, 2024, 3:29am 2

Hey @NIYOCOMM20241004O6YR

Welcome to the Niyo Community!

Allow us a window to connect with you and provide the needed help.

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Card lost in ATM machine

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