One of the ATM machines (Denizi bank) in Cappadocia ate my Niyo SBM card when I tried to withdraw cash. I am unable to reach the toll free customer care numbers. Denizi bank customer care said I need to check with my bank and follow their process.
What do I do next? My card was working seamlessly until now and now am stranded with just some cash and nothing more. Please help!
Hey @NIYOCOMM20241004O6YR
Welcome to the Niyo Community! 
Allow us a window to connect with you and provide the needed help.
Please reach out to me as soon as possible. Am reachable on my local registered phone number as well as mail. The local bank ATM where I lost the card claims you need to do something from your end. Am not sure what the actual procedure is.
Hi Arundhati, we tried connecting on a call with you but failed. As checked with the team we recommend you to reach out to SBM Bank at 1800-1033-817 directly or via email at customercare@sbmbank.co.in as they will be best equipped to assist you with this concern.
Thank you for your cooperation and understanding!
