Can not create account

I’m in urgent need of niyo global card. Due to ckyc error cant creat account though my ckyc has been done and updated. I’ve generated ticket but got no response. Please solve this issue I have flight schedule in upcoming time.

Ticket number: 1166942
Kindly Lllook into the matter.
Resolve issue ASAP!


Hey @Dhvani

As we checked, we find your CKYC information updated does not match the criteria to onboard with us. Regret the inconvenience.


what does it mean "doesn’t match criteria?