Regarding issue on CKYC

whenever i try to create my account on niyo global by SBM an error shown after enter the OTP

Hello @Ajay_Singh9! As we checked, your CKYC details do not fulfill the criteria to open accounts with us right now. We regret the inconvenience caused.- WB.

kindly reset my all detail when i re-try for create my account

mobile 8569883223

Sorry @Ajay_Singh9! We do not have such an option to reset your details. We have made a note of this feedback and shared it with our team. In case there is any update in the future. We will surely keep you posted. -WB

so clear to me how to use this service for lounge access