About the Benefits category

Cards Benefits
1

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2

Have got a new DCB Niyo Debit Card for travel to western Europe for 18 days.Do I also need a credit card along with it ?

3

Hey @vinaypsingh

Welcome to the Niyo Community!

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

4

Hi @vinaypsingh

Thank you for reaching out to us. As discussed on our call, if you have already updated your address in your DCB Bank records, please refresh your profile section in the Niyo app so the new address reflects. We have also arranged Relationship Manager (RM) service for your location, so kindly pick up calls from unknown numbers. You can now proceed with ordering your DCB credit card, which will be delivered to your updated address within 3–5 working days. We tried calling you back to inform you of this but couldn’t connect. For further details, please reach out via 24/7 in-app chat or at (global@goniyo.com). Hope this clarifies! -NC

5

Hi , I missed one call from only one unknown number

+91 72598 16464

I called this number 3 times, no one answered. Please ask someone to call. I will answer. Thanks and Regards

6

Hi ,

Mr. Nandishwarachary_R,

As I informed you that the as communicated by the DCB customer Care and also the DCB branch office ,the address in their record is correct ( as per my Aadhaar and PAN).[there is no need to update the address since it’s already the correct address]
They clearly mentioned that the problem is there at Niyo end and they have officially communicated to Niyo in this regard.

N.B.:Refreshing the profile section does not help and it keeps on showing wrong address.

Please do the needful at the earliest.

Regards

Someone mentioned you in a post.

| Nandishwarachary_R
August 31 |

  • | - |

Hi @vinaypsingh

Thank you for reaching out to us. As discussed on our call, if you have already updated your address in your DCB Bank records, please refresh your profile section in the Niyo app so the new address reflects. We have also arranged Relationship Manager (RM) service for your location, so kindly pick up calls from unknown numbers. You can now proceed with ordering your DCB credit card, which will be delivered to your updated address within 3–5 working days. We tried calling you back to inform you of this but couldn’t connect. For further details, please reach out via 24/7 in-app chat or at (global@goniyo.com). Hope this clarifies! -NC