I have deposited 5000/- in the account to get my forex card, but it is not getting displayed on the app. Please help!

Hey @Anshul_Patel . Good to know that your issue has been resolved! If you do any help in future, feel free to reach out again!

Hey! We’ve asked you some follow-up questions via DM. Please answer them to get your issue resolved at the earliest!

Hey @Rahul_L ! Welcome to Niyo community. We’re sorry you had to face this issue. Could you please pull-to-refresh the screen to get the updated the balance.

Yes, refresh solved the issue. Thanks! I have ordered for the card now, the delivery details has not been shared yet. Since I live in Bengaluru, will the card be delivered within 10 days? I have my flight on 16th of August.

Hey @Rahul_L ! Now that you’ve successfully ordered the card, you’ll get your card within 6-15 business days. However, we’ve had exceptions too wherein the card was delivered before ETA. Kindly make sure to be present at your communication as the delivery is a secure OTP based delivered.

@ashrithjain Any idea by when I’ll receive the tracking information post placing the order?

Hi @Rahul_L , Ideally you will be able to track the details with 2,3 days. FYI: The process goes as- when the card request is placed and the card is dispatched post printing that’s when the details would be shown on the delivery partner website. Hope this helps! Cheers! Bansari

Hi @Bansari I checked the status on Delhivery. The TRACKING ID is 5960512180452. It still shows as shipment not ready for pickup. The status is the same since 3 days. I am traveling on 15th of August. I was hoping to get the card by then :frowning: I live in Bengaluru, any chances of card reaching…

Opps! :confused: Sadly we have no influence on the delivery date @Rahul_L Check with delhivery once? Cheers! Bansari

There was an update today, the shipment was picked up and left Mumbai to Bengaluru. The expected delivery date is 11th of August. Hopefully, I get the card tomorrow. Thanks for your help! @Bansari

5000/- Rs Deposited not getting reflected in the account

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5000/- Rs Deposited not getting reflected in the account

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